COVID-19 – First Business Water – Here to help

We understand that many of our customers, especially those in the hospitality sector, are facing a downturn due to the unprecedented pandemic sweeping throughout our country.

We are here to help and there are some things businesses can do to minimise their costs.

Meter Reading

Restrictions on movements and social distancing are having a direct impact on the ability of our meter readers to access and collate meter reads. As such water charges, where meters are not read, will be based on historic consumption.

If your consumption is likely to change significantly, we would suggest that if you are able and it is safe to do so, please provide us with a meter read so that we can bill you on actual consumption.  Please email a photo your meter read along with serial number to

If you need help identifying the location of your meter, please email and a member of our team will help you.

Closing your business

If you are closing for a period of time until things return to normal, please let us know before you close if possible and provide us with a meter read and ensure your contact details are up to date.

Vacant premises won’t normally incur charges, although we may have to charge if water is being used. We will make sure your business or school does not incur further charges while you are closed. You should contact us again when you are ready to reopen.

Our customer service team and account managers are available – 9.30am to 4.30pm. Call 08008491342 or email