Emergencies

Emergencies

In case of water problems and emergency, such as no water, discolouration, low pressure, taste, illness, water quality complaints, leakage in the carriageway, you should contact your wholesaler.

Your wholesaler is available for emergency contact 24/7.

Your wholesaler depends on the area of your premise located. The list of wholesalers, operational areas, and contact details as shown below.

List of wholesalers, operational areas, and contact details

Monday-Friday between 9am-5pm

You can report an emergency, disruption to your water supply, water quality, and/or wastewater service to First Business Water Limited during our office hours by calling 0800 849 1342 Monday to Friday between 9am-5pm.

24hours 7days a week

Outside First Business Water Limited normal office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed:

Wholesaler Emergency Number
Affinity Water 0345 357 2407
Albion Water 0800 917 5819
Anglian Water & Hartlepool 0345 714 5145
Bournemouth Water 0344 406 9710
Bristol Water 0345 702 3797
Cholderton & District Water 0743 744 5863
Essex & Suffolk 0345 782 0999
Northumbrian Water 0345 717 1100
Portsmouth Water 0239 247 7999
Scottish Water 0800 077 8778
Severn Trent Water 0800 783 4444
South East Water 0333 000 0365
Southern Water 0330 303 0368
South Staffs Water 0800 389 1011
South West Water 0344 346 2020
Sutton & East Surrey Water 0173 7772 000
Thames Water 0800 316 9800
United Utilities 0345 672 3723
Wessex Water 0345 600 4600
Yorkshire Water 0345 124 2424

Water wholesalers map

Keys
AFW   – Affinity Water
BRL    – Bristol Water
CHL    – Cholderton & District Water
DVW   – Dee Valley Water
ESK    – Essex & Suffolk
HPL    – Hartlepool
PRT    – Portsmouth Water
SBW   – Bournemouth Water
SES    – Sutton & East Surrey Water
SEW   – South East Water
SSC    – South Staffs Water

https://www.ofwat.gov.uk/households/your-water-company/map/

Switch to us

Tel 0800 849 1342

Email: contactus@firstbusinesswater.co.uk