Emergencies
In case of water problems and emergency, such as no water, discolouration, low pressure, taste, illness, water quality complaints, leakage in the carriageway, you should contact your wholesaler.
Your wholesaler is available for emergency contact 24/7.
Your wholesaler depends on the area of your premise located. The list of wholesalers, operational areas, and contact details as shown below.
List of wholesalers, operational areas, and contact details
Monday-Friday between 9.00am – 5.00pm
You can report an emergency, disruption to your water supply, water quality, and/or wastewater service to First Business Water Limited during our office hours by calling 0800 849 1342 Monday to Friday between 9.00am-5.00pm.
24 hours 7days a week
Outside First Business Water Limited normal office hours, in an emergency or if you experience unplanned changes or disruption to your water supply, water quality and/or wastewater service, please call your Wholesaler directly on the appropriate emergency number listed:
| Wholesaler | Emergency Number |
| Affinity Water | 0345 357 2407 |
| Albion Water | 0800 917 5819 |
| Anglian Water & Hartlepool | 0345 714 5145 |
| Bournemouth Water | 0344 406 9710 |
| Bristol Water | 0345 702 3797 |
| Cholderton & District Water | 0743 744 5863 |
| Essex & Suffolk | 0345 782 0999 |
| Northumbrian Water | 0345 717 1100 |
| Portsmouth Water | 0239 247 7999 |
| Scottish Water | 0800 077 8778 |
| Severn Trent Water | 0800 783 4444 |
| South East Water | 0333 000 0365 |
| Southern Water | 0330 303 0368 |
| South Staffs Water | 0800 389 1011 |
| South West Water | 0344 346 2020 |
| Sutton & East Surrey Water | 0173 7772 000 |
| Thames Water | 0800 316 9800 |
| United Utilities | 0345 672 3723 |
| Wessex Water | 0345 600 4600 |
| Yorkshire Water | 0345 124 2424 |
Water wholesalers map
| Keys |
| AFW – Affinity Water |
| BRL – Bristol Water |
| CHL – Cholderton & District Water |
| DVW – Dee Valley Water |
| ESK – Essex & Suffolk |
| HPL – Hartlepool |
| PRT – Portsmouth Water |
| SBW – Bournemouth Water |
| SES – Sutton & East Surrey Water |
| SEW – South East Water |
| SSC – South Staffs Water |
