• Is the meter in a safe location? Only consider taking meter reads on your own if it doesn’t cause any health and safety issue.

  • If you can’t see the meter’s display, your everyday mobile phone comes into rescue! Reach into the chamber lid and take a picture.

  • Flooded chamber? Cover is too heavy or damaged? Smashed dial or unreadable meter due to condensation? Or just can’t read your meters in general? Send us an email on me********@fi****************.uk and a member of our team will help you!

  • Send us an email on me********@fi****************.uk if you don’t know where your meter is or if you can’t find them!

  • Clean your meter glass with a piece of cloth or sponge if it’s building up dust or fogging up.

  • Email a photo of your meter reads and serial number to me********@fi****************.uk Please take note on the black digits only and remember to include the date the read was taken.