News

Time to act, together: OFWAT’s new strategy

Ofwat has released a new strategy today and according to them, the new strategy will deliver a longer-term change across England and Wales. “The goal of these changes meant that English and Welsh customers and the wider community will benefit from a step change in company performance, a more resilient and reliable supply of water, and an increased focus on public purpose”.  To summarise Ofwat’s strategic goals: 1st to transform water company performance for customers. Policies included are: -open data…

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Happy Birthday – First Business Water

– Happy 1st Anniversary – First Business Water – It has been one year since we were granted our licence to operate in the deregulated water market and this marks a good time to reflect on how far First Business Water has come in such a short space of time. Despite the continued challenges of poor data and lack of awareness amongst some customers – we have grown our customer base significantly developing strong and deep relationships with our customers…

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First Business Water is ranked highly in comparison to other water retailers with a performance rate of 95.2% success of tasks completed on time

  MOSL published the latest chart of Market Performance by National Retailers (April 2018), showing how each retailer performed and completed tasks in accordance with Market Performance Standards (MPS). The three main tasks that retailers have been assessed against are Partial Registration, Late Meter Read submission and Missed Meter Reads which are measured by successes (on time) and failures (late). So far, First Business Water has achieved a performance rate a 95.2% success rate of tasks completed on time reflecting…

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WaterDeck “access water data anytime anywhere” – First Business Water

– An innovative web-based platform designed to support businesses and charitable organisations to easily understand and track their water consumption as well as benchmark water usage performance –  On May 1st 2018, First Business Water is officially launching its innovative online platform, WaterDeck. Designed to support businesses to easily monitor and clearly understand how much water is being used across their site(s) in a simple and visual way. The development of WaterDeck is driven from our desire to encourage and…

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First Business Water has moved to a new office!

We are excited to announce that our team at First Business Water have moved to a new home in Pinner! Our business is growing, our team is expanding and as such we needed more space to operate. We are excited about our new office and would like to share this moment with you. So, let’s have a look at the motivation to make a move. The Space and Decoration Our last office served us well but as our team is…

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Tel 0800 849 1342

Email: contactus@firstbusinesswater.co.uk


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