News | First Business Water

COVID19 SUPPORT

09/06/2020

COVID-19 SUPPORT We recognise that for many businesses this is a challenging and difficult time and in line with guidance provided by the regulator Ofwat we have put in a package of measures to support our customers. COVID-19 Affected Customers: COVID-19 Affected customers are those that have temporarily closed in line with Government Guidelines or where there has been a significant reduction in water consumption. For these customers we have already suspended wholesale water and waste-water charges. Further where a…

Important Update to Businesses and Schools considering re-opening

05/05/2020

First Business Water

First Business Water, General, News

Important Update to Businesses and Schools considering re-opening The restrictions placed on business and people by the UK government as a measure to restrict the spread of SARS-CoV-2 in mid-March 2020 left many premises either closed or with reduced staff. The pace of change meant that many drinking water systems may have been left stagnant over this period. This note provides guidance to building owners, landlords, and managers and also to those who operate refill schemes as to the steps…

COVID-19

18/03/2020

First Business Water

Customer Services, General, News

COVID-19 – First Business Water – Here to help We understand that many of our customers, especially those in the hospitality sector, are facing a downturn due to the unprecedented pandemic sweeping throughout our country. We are here to help and there are some things businesses can do to minimise their costs. Meter Reading Restrictions on movements and social distancing are having a direct impact on the ability of our meter readers to access and collate meter reads. As such…

First Business Water has expanded!

26/02/2020

First Business Water

First Business Water, General, News

We are excited to announce our office expansion! As First Business Water grows, our team members also expanded in size. This means, we need another office! Excited to see how it looks like? Stay tuned. The Office Space What do you think? Such a lovely space isn’t it? Our head office remains operating in Pinner, and a few of our team members will be in the North office. We aim to continue to provide the best customer service to all…

Time to act, together: OFWAT’s new strategy

08/10/2019

First Business Water

News

Ofwat has released a new strategy today and according to them, the new strategy will deliver a longer-term change across England and Wales. “The goal of these changes meant that English and Welsh customers and the wider community will benefit from a step change in company performance, a more resilient and reliable supply of water, and an increased focus on public purpose”. To summarise Ofwat’s strategic goals: 1st to transform water company performance for customers. Policies included are: -open data…

Happy Birthday – First Business Water

19/11/2018

First Business Water

Customer Services, First Business Water, News, water and sewerage services, Water and Wastewater

– Happy 1st Anniversary – First Business Water – It has been one year since we were granted our licence to operate in the deregulated water market and this marks a good time to reflect on how far First Business Water has come in such a short space of time. Despite the continued challenges of poor data and lack of awareness amongst some customers – we have grown our customer base significantly developing strong and deep relationships with our customers…

First Business Water is ranked highly in comparison to other water retailers with a performance rate of 95.2% success of tasks completed on time

23/05/2018

First Business Water

Customer Services, News, Water and Wastewater

MOSL published the latest chart of Market Performance by National Retailers (April 2018), showing how each retailer performed and completed tasks in accordance with Market Performance Standards (MPS). The three main tasks that retailers have been assessed against are Partial Registration, Late Meter Read submission and Missed Meter Reads which are measured by successes (on time) and failures (late). So far, First Business Water has achieved a performance rate a 95.2% success rate of tasks completed on time reflecting…

WaterDeck “access water data anytime anywhere” – First Business Water

30/04/2018

First Business Water

Innovation, News, Water Efficiency

– An innovative web-based platform designed to support businesses and charitable organisations to easily understand and track their water consumption as well as benchmark water usage performance – On May 1st 2018, First Business Water is officially launching its innovative online platform, WaterDeck. Designed to support businesses to easily monitor and clearly understand how much water is being used across their site(s) in a simple and visual way. The development of WaterDeck is driven from our desire to encourage and…

First Business Water has moved to a new office!

13/03/2018

First Business Water

First Business Water, News

We are excited to announce that our team at First Business Water have moved to a new home in Pinner! Our business is growing, our team is expanding and as such we needed more space to operate. We are excited about our new office and would like to share this moment with you. So, let’s have a look at the motivation to make a move. The Space and Decoration Our last office served us well but as our team is…